Fix connection issues in Outlook

By | September 6, 2018
Fix connection issues in Outlook
4.9 (97.21%) 43 votes

There are many issues in Microsoft Outlook occasionally such as not opening the link in Outlook or connecting to the Exchange server. This troubleshooting process is sometimes just as simple as closing Outlook and rebooting. However, in some cases it will be more difficult.

The following tips will help you fix connections issues in Outlook. These tips do not require deep interference with the computer, so any user can apply.

Turn off Offline mode

Occasionally, Outlook does not connect to the server to send and receive messages, and most users immediately think of a connection issue in Outlook. However, it may be because Outlook is offline so it does not connect to the server to send and receive mail. So, make Outlook return to Online mode. If you are using Outlook 2007 or older, go to the File menu. If there is a checkmark next to Work Offline, uncheck it.

If you are using Outlook 2010 or newer, follow these steps:

  • Click the Send / Receive tab.
  • Define the Work Offline button.
  • If the Work Offline button selected, click the Work Offline button to return to Online mode.

At the bottom of the Outlook window, you will see the text Trying To Connect … If it is connected, the problem has been resolved. If not, try the next solution.

Restart Outlook:

You should restart Outlook, if it still cannot connect, please restart the computer. There are many bugs related to Outlook connection recovered simply just by being rebooted. Problems can also occur when the computer has connectivity problems. Please open your web browser and if it cannot access the site or internal resources, it could be due to a connecting problem of your computer.

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If the above situation occurs, contact your company’s IT department or contact your Internet service provider for assistance as it relates to the network connection. Once resolved, Outlook will perform the connection immediately.

Outlook Data file repair:

Outlook uses two types of data files (.pst and .ost). And if these two files are faulty, this can cause connection problems. Here’s how it works:

  • Close Outlook.
  • Open the Control Panel.
  • Find the Mail icon (depending on how Windows Explorer is set up, you can click on the User icon to find the Mail icon).
  • In the resulting window, click on Data Files.
  • Select the data file from the list and click Open File Location.
  • Define the file containing the data (usually it has the same name as the email address).
  • If the file has a .ost extension, change its extension to .OLD. If the file has a .pst extension, you do not need to make any further modifications.
  • Close the window and open Outlook.

Note: You need to enable the file extension display mode to view it as .ost or .pst. This can be done through setup in Windows Explorer.

If the data file is a .pst file, use the Scanpst utility to repair this file by following these steps: Search for the file scanpst.exe on Windows Explorer; After finding the file (for example, it is in C:\Program Files\Microsoft Office\Office14 \), double-click it to run the program; A window appears, click the Browse button; Navigate to your * .pst data file; Press the Start button.

Scanpst will check the data file and may take a long time if your email data file is large. If Scanpst finds an error, it prompts you to click the Repair button to fix it. You should also check the Make Backup Of Scanned File Before Repairing check box to restore the original data in case the repair fails.

After the repair is complete, close Scanpst and reopen Outlook. If Outlook still cannot connect, move on to the next tip.

Fix Office installation

You may have to perform repair work on the Office installation, which will solve problems that are not fixed by normal way.

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To do this, follow these steps:

  • Open the Control Panel.
  • Click Programs and Features.
  • Look for the Microsoft Office logo and select it.
  • Click on Change.
  • Select Repair from the window that appears.
  • Click the Continue button and wait until the repair of the Office installation is complete, restart the computer.

After the computer has restarted, try reopening Outlook and check that it is connected to the server.

Recreate Outlook Profile

If all the above fails, you may have to recreate the Outlook profile. Normally, create a new profile without deleting the old one. To re-create the profile, you need to know the account setup information, and it’s important to have email setup information before starting.

Here’s how to create a new profile:

Open Control Panel, open Mail and click on Show Profile.

  • Click Add and then name the new profile.
  • Next you need to provide the email account setup information in the next window.
  • Once the profile has been created, set it to default or delete the old profile so that the new profile file is active.

If after all the steps above, Outlook still cannot connect, contact the IT department. It could be due to DNS-related errors or some other possibility beyond the scope of this article.


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